Reactive vs Proactive IT Services

There are two ways that people use IT services – reactively and proactively. Both happen everyday in companies, non-profits, and even home offices and in order to get the most for your money, it is useful to understand the difference.

Reactive services are the ones you might think of most. Maybe there is a bug or a tick in your system that is causing certain functions to behave strangely. Or, more dramatically, the whole system might come crashing down at the worst possible time. This could come from a problem in the set-up and installation of your software or – every now and then – even from user error.

Then there are cyber-attacks. Whether they arise from mischief-making kids or organized bands of cyber thieves, getting hit with an online attack can be devastating. Getting the right help fast can keep the damage to a minimum.

All of these are reactive uses of IT expertise. When you’re searching the Web for a trustworthy professional it’s because you need something fixed, STAT! When this happens, getting the right support is critical. We at TCR get asked to fix IT problems every day, and over the last few decades, we’ve become pretty good at it.

Another way to use IT services is to call on an experienced company like TCR to help you see around the corner and prepare for a problem before it happens. Cyber-security is a good example of this. As one of our clients, you want to protect your system from the kind of intrusions that can happen without the right safeguards.

Or maybe it’s something less sinister, like preparing for the software update in advance so there’s no downtime during valuable operating hours. If business is on target with your goals, you may already be planning for growth. Getting ahead of the curve and building out capacity is one way to avoid slow-downs at crunch time.

These are both ways we can offer proactive assistance.

Sure, we get it. There is so much going on in the day-to-day activity within your operation, just keeping up with IT demands can be overwhelming. That’s where we come in with our track record of experience helping others. Reactively, we can identify and come up with the right fix for your needs quickly and cost-effectively. And proactively, we’re here to help you get in front of the curve.

However you use IT services, we’re here to meet your needs, as well as enhance your cybersecurity, keep your network connection up, maintain your hardware, and keep your systems updated. Chances are our team has already fixed similar problems for others, and if we haven’t, we’ve got the skills and resources to get to the bottom of your situation fast. And because of what we have seen and done, we’re here to give you pointers on how to avoid that next technological roadblock.

When TCR engages with a client, we bring both reactive and proactive approaches to bear on your needs. Think of it as 360-degree coverage. After all, that’s why we’re here – both when, and sometimes even before, you need us.